1. Agreement Overview

By booking or using services provided by Steward Services Group (“Company”), you (“Client”) agree to be bound by these Terms & Conditions.

Satisfaction Guarantee

We are committed to providing you with a high-quality service. If you are not satisfied with the cleaning service provided, we offer a satisfaction guarantee. If the Client is not satisfied with the service, the Client must notify the Company within 24 hours of service completion. The Company will make reasonable efforts to resolve the issue, which may include corrective service. This guarantee does not include refunds unless otherwise determined by the Company.

2. Service Booking

Scheduling

Services may be scheduled through approved booking methods and are subject to availability.

Access

The Client is responsible for providing access to the property at the scheduled service time. If access is not provided within 15 minutes of arrival, the appointment may be canceled and a $50 lockout fee will be charged.

3. Services

Scope

Services are limited to the tasks included in the selected package at the time of booking. Requests outside of this scope are not included and may be declined or performed at an additional cost if approved.

Property Condition

The Client agrees that pricing is based on a reasonably maintained and accessible property. Conditions not disclosed at booking—including excessive buildup, clutter, or restricted access—may result in additional charges, partial service, or rescheduling.

4. Payments

Rates

Pricing is determined based on property size, condition, and service type.

Payment Authorization

By booking, the Client authorizes the Company to charge the payment method on file for:

• scheduled services
• cancellation or lockout fees
• pricing adjustments under this Agreement

Payment Timing

Payment is due on the day of service unless otherwise agreed.

Late Payments

Balances not paid within 2 calendar days may be subject to additional fees and suspension of future services.

Recurring Service Pricing

Recurring services are offered at a discounted rate based on a minimum commitment of two (2) completed cleanings.

If the Client cancels or pauses recurring service before completing two cleanings:

• completed services will be repriced at the standard one-time rate
• the Client authorizes the Company to charge the difference

This adjustment reflects the actual value of services rendered and is not a penalty.

5. Service Time, Scope & Early Termination

By booking a service, the Client reserves a specific time block and service capacity.

Full-Service Charge

The agreed price reflects the time, labor, and scheduling reserved—not solely task completion.

If the Client chooses to stop or limit the service after it has begun, the full service fee will still apply.

Mid-Service Cancellation

If the Client requests that the service be stopped after work has commenced for any reason not caused by the Company, the Client remains responsible for the full agreed amount.

Additional Work

Requests beyond the original scope require approval and may result in additional charges. Cleaning professionals may decline additional tasks that are not approved.

Payment Disputes Based on Scope

The Client may not reduce or withhold payment based on:

• incomplete additional requests
• expectations beyond the agreed scope
• voluntary termination of the service

6. Cancellations & Rescheduling

Clients must provide at least 24 hours’ notice to cancel or reschedule.

• Late cancellations (under 24 hours): $50 fee
• Failure to provide access: $50 lockout fee

7. Liability

Pre-Existing Conditions

The Company is not responsible for damage resulting from pre-existing defects, normal wear and tear, or improper installation.

Valuables & Fragile Items

The Client is responsible for securing all valuable and fragile items, including cash, jewelry, antiques, artwork, glass, and delicate objects.

If cleaning professionals are instructed to handle or move such items, the Client assumes all associated risk.

Limitation of Liability

To the fullest extent permitted under New York law:

• total liability is limited to the amount paid for the specific service
• the Company is not liable for indirect or consequential damages

8. Safety & Working Conditions

The Client must provide a safe and sanitary environment.

The Company may refuse or discontinue service if conditions include:

• hazardous materials or biohazards
• aggressive animals
• unsafe property conditions
• excessive clutter or hoarding
• harassment or unsafe behavior

A full or partial service fee may still be charged in such cases.

9. Independent Contractor Status

The Company operates as a coordination and referral service. Cleaning professionals are independent contractors responsible for the execution of services.

10. Non-Solicitation of Cleaning Professionals

The Client agrees that during service and for twelve (12) months following the last service date, they will not directly or indirectly:

• solicit, hire, or engage, or
• attempt to solicit, hire, or engage

any cleaning professional introduced through the Company for services outside of Steward Services Group.

This applies whether such engagement is made directly or through a third party.

Placement Fee

If the Client engages such a cleaning professional within this period, the Client agrees to pay a $2,500 placement fee.

The Client acknowledges that:

• the Company incurs costs in recruiting, screening, and onboarding professionals
• the Company loses future business when bypassed
• actual damages are difficult to calculate

This fee is agreed to as a reasonable estimate of damages and not a penalty.

11. Property Documentation

The Company may document property conditions before or after service through photos or video for quality control and dispute resolution.

12. Payment Disputes

The Client agrees not to initiate chargebacks for services rendered in accordance with this Agreement.

If a chargeback is initiated without valid cause, the Client agrees to reimburse the Company for administrative costs, collection fees, and reasonable legal expenses.

13. Force Majeure

The Company is not liable for delays or failure to perform due to events beyond its control, including weather, emergencies, or service disruptions.

14. Governing Law

This Agreement is governed by the laws of the State of New York. Any disputes shall be resolved in Suffolk County, New York.

15. Changes to Terms

The Company may update these Terms at any time. Continued use of services constitutes acceptance of any updated Terms.